Director of Home Services

About the role

Baker's Bay Golf & Ocean Club, part of Discovery Land Company, is seeking a Director of Home Services to join its Facilities Department. The Director provides overall leadership, strategic direction and financial accountability for the Home Services department, which covers the Annual Services Program, the Condominium Association maintenance program and project work at member residences. The role is based at Baker's Bay Golf & Ocean Club, Great Guana Cay, Abaco, The Bahamas.

Key responsibilities

• Serve as the main point of contact for members on home construction, renovation and building issues, and guide them to qualified contractors, architects and engineers.
• Assess member concerns such as water intrusion, humidity and HVAC performance, roofing, structural, termite and pest damage, and finish defects.
• Monitor active construction and renovation projects, review contractor work for quality and keep members informed.
• Coordinate multi-vendor projects at member residences on a billable basis.
• Own the growth of the Annual Services Program: enroll new homes, retain members, set pricing and service offerings, and ensure the program is financially self-sustaining.
• Lead and develop the Home Services Manager and the wider team, and oversee the COA maintenance program, home inspections and preventive maintenance.
• Prepare and manage the department's annual operating and capital budgets, oversee accounts payable, payroll, purchasing and inventory, and negotiate vendor and service contracts.
• Report regularly to executive leadership on department performance, ASP growth and major projects.

Required profile

• Bachelor's degree in construction management, facility management, engineering, architecture or business; equivalent experience considered.
• 10+ years in residential construction, estate or property management, or facilities management, preferably in a luxury residential, resort or private club setting.
• 7+ years of management-level leadership, including responsibility for a department budget.
• Demonstrated experience managing residential construction or renovation projects from design through completion.
• Professional certification (e.g. PMP, CFM, FMP) preferred.

Required skills

• Knowledge of residential construction methods, building systems and materials suited to a coastal, tropical environment, including hurricane-resistant construction.
• Ability to read construction drawings, specifications, contracts and engineering reports.
• Familiarity with Bahamian building codes, permitting and community design review processes.
• Proficiency preferred in Microsoft Word, Excel, Outlook, ADP, DocuSign and maintenance software such as Limble.