Guest Experience Specialist

About the role

We are seeking a friendly, service‑oriented Guest Experience Specialist to support clients throughout their travel and accommodation journey. The role focuses on clear communication, careful coordination, and dependable follow‑up to ensure a positive experience.

Key responsibilities

• Communicate with clients to capture their needs and preferences.
• Research accommodations, activities, transportation and related services.
• Assist with reservations, service coordination and provide confirmations and updates.
• Review details for accuracy and handle modifications or special requests.
• Maintain organized client records and follow up on pending requests.
• Coordinate with service providers when additional assistance is required.
• Address client questions and provide solutions throughout the experience.

Required profile

• Excellent communication and interpersonal skills.
• Strong customer‑service mindset.
• Good organization and attention to detail.
• Comfortable researching information online.
• Ability to manage multiple requests and priorities.
• Proficient with email and digital platforms.
• Strong problem‑solving and follow‑up abilities.
• Previous experience in customer service, hospitality, reservations or guest‑service is helpful but not required.

Required skills

What we offer

• Fully remote work environment.
• Comprehensive onboarding and training.
• Ongoing professional development and continuing education opportunities.
• Access to professional resources and online systems.
• Supportive team environment.