Housekeeping Manager – Upper‑Midscale Hotel

About the role

We are seeking a hands‑on Housekeeping Manager to lead the cleanliness, presentation and readiness of guest rooms, public areas and back‑of‑house spaces at an upper‑midscale hotel in the Bahamas. The role blends operational leadership with labour, linen, inventory and cost controls while building a dependable team that takes pride in delivering a welcoming guest environment.

Key responsibilities

• Lead daily housekeeping operations for guest rooms, public areas, back‑of‑house spaces and laundry functions.
• Plan room assignments and staffing based on occupancy, arrivals, departures and special requests.
• Inspect rooms and public areas regularly to ensure brand standards are met.
• Recruit, onboard, train, schedule, coach and evaluate housekeeping team members.
• Conduct daily briefings, communicate priorities and follow up on incomplete rooms and service requests.
• Coordinate with Front Office for accurate room status and prompt release of clean rooms.
• Work with Engineering to report and resolve maintenance defects.
• Manage linen, guest supplies, cleaning products, uniforms and equipment through accurate ordering and inventory controls.
• Monitor labour productivity, overtime, supply usage, linen loss and expenses; support budget preparation.
• Ensure safe handling, labeling and storage of chemicals and compliance with sanitation and safety procedures.
• Respond promptly to guest concerns, lost‑and‑found matters and special housekeeping requests.

Required profile

• Minimum four years of progressive hotel housekeeping experience, including at least two years in a supervisory or management role.
• Diploma or coursework in hospitality management, housekeeping operations or a related field preferred.
• Strong knowledge of guest‑room cleaning standards, public‑area care, linen control, laundry processes and safe chemical handling.
• Proven ability to schedule and lead a housekeeping team while managing productivity, quality and labour costs.
• Excellent organization, communication, coaching, problem‑solving and follow‑through skills.
• Experience in an upper‑midscale small hotel or comparable lodging operation is highly desirable.

Required skills

• Hotel property‑management systems
• Standard office applications