IT Support Administrator

About the role

The IT Support Administrator will ensure that all computer systems, workstations, and related hardware and software across the Coralisle Group operate smoothly. You will be the first point of contact for user incidents, providing timely assistance in line with service level agreements.

Key responsibilities

• Log and resolve IT incidents and service requests via the Help Desk system, meeting SLA targets.
• Configure new workstations, laptops, phones, email accounts, and access to insurance application systems.
• Troubleshoot hardware, software, network, telecommunication, printer, scanner and peripheral issues.
• Maintain and protect desktop computers, laptops, printers, projectors, televisions and telephones.
• Manage the Global CG Address Book to keep employee contact details up‑to‑date.
• Procure, track and inventory IT equipment and consumables.
• Coordinate with Head Office on networking, telecommunications and system issues.
• Administer the PBX system and provide user training on Outlook, Teams, telephone and voicemail.
• Support local technology providers and assist with IT aspects of projects and initiatives.

Required profile

• Degree in Information Technology, Computer Science or equivalent.
• Relevant certifications such as CompTIA A+, Network+, Internet+, Server+, Security+.
• Experience with Microsoft Windows, Office applications and Windows Server environments.

Required skills

• CompTIA A+
• CompTIA Network+
• CompTIA Internet+
• CompTIA Server+
• CompTIA Security+
• Microsoft Azure (preferred)
• Microsoft SharePoint, AVD, Microsoft 365 (preferred)
• Cisco or Fortinet/Fortigate (preferred)
• Microsoft Windows and Desktop Operating Systems
• Windows Server
• Microsoft Office suite