Banking Operations Manager

About the role

BankPro, a private digital bank, is seeking a Banking Operations Manager to lead its end‑to‑end operations function. The role combines strategic oversight with hands‑on execution across payment processing, vendor management, and correspondent banking relationships in a fast‑paced digital environment.

Key responsibilities

• Provide end‑to‑end oversight of payment lifecycles, from initiation through settlement and reconciliation, identifying and correcting bottlenecks.
• Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards, keeping documentation audit‑ready.
• Manage vendor agreements, negotiate contracts, SLAs and pricing, and monitor vendor performance, escalating issues as needed.
• Lead integration programs with new payment providers and banking partners, coordinating technical, compliance and operations teams.
• Maintain and strengthen correspondent banking relationships, acting as the primary contact for operational queries, escalations, account maintenance and liquidity management.
• Supervise and continuously improve payment authorisation procedures, analysing performance data to identify trends and improvement opportunities.
• Lead and develop a team of banking operations professionals, setting objectives, monitoring KPIs and reporting to senior management.

Required profile

• 5+ years of experience in banking operations, payments or financial services, including at least 1 year in a managerial role.
• Strong understanding of payment lifecycles, settlement and reconciliation processes.
• Experience managing vendor relationships and negotiating SLAs and contracts.
• Familiarity with correspondent banking operations and account maintenance.
• Knowledge of payment authorisation processes and performance optimisation.
• Experience working with compliance, risk and technology teams in a regulated environment.
• Strong analytical skills with the ability to interpret operational data and drive improvements.
• Excellent communication and stakeholder management abilities.
• Proven capability to lead and develop a team in a fast‑paced, international setting.
• Fluent English, both written and spoken.