Communications Specialist – Digital & Social Media

About the role

The Communications Specialist will drive daily communication activities across digital and social channels, ensuring timely, accurate, and engaging content for external audiences, employees, and community members. This hands‑on role supports the Corporate & Community Affairs team with content creation, media monitoring, analytics, and event logistics.

Key responsibilities

• Create, schedule, publish, and monitor content on WhatsApp, LinkedIn, Facebook, Instagram, and other digital platforms.
• Shoot and edit visual content for the website and social channels.
• Produce templated graphics for internal and external communications.
• Monitor online activity, respond to basic inquiries, and flag issues to the Director.
• Track, analyze, and report social media metrics, audience growth, and campaign performance.
• Draft and edit posts, newsletters, internal announcements, website updates, and employee communications.
• Support employee engagement surveys, feedback tools, and pulse‑check reporting.
• Maintain and update website content, coordinating with external vendors as needed.
• Assist the Director with press kits, talking points, briefing documents, and presentations.
• Monitor media mentions and public sentiment, escalating reputational risks.
• Provide real‑time support during campaigns, outages, or public announcements.
• Help plan and execute corporate events, community engagements, and press activities, including logistics.
• Organize records of published content, media coverage, and performance reports.

Required profile

• Ability to work flexible hours for events and urgent communication needs.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.

Required skills

• Proficiency with social media platforms: WhatsApp, LinkedIn, Facebook, Instagram.
• Basic video shooting and editing.
• Graphic creation using templated design tools.
• Social media analytics and reporting.
• Website content management (CMS).