Guest Services Supervisor – Half Moon Cay (Bahamas)
RelaxAway, Half Moon Cay · Les Bahamas
Job description
About the role
The Guest Services Supervisor supports the Guest Services Manager in delivering high‑quality service at Half Moon Cay, a Carnival Corporation private island in the Bahamas. You will lead a team of front‑line staff, address guest inquiries, and ensure smooth daily operations that create memorable experiences for visitors.
Key responsibilities
- Supervise day‑to‑day activities of the guest services department, ensuring efficient service delivery.
- Recruit, train, and develop guest services staff; conduct performance reviews and provide feedback.
- Coordinate with other departments to fulfill guest requests promptly.
- Handle and resolve guest complaints and escalations with professionalism and empathy.
- Monitor guest satisfaction metrics, identify improvement areas, and implement standard operating procedures.
- Document complaints, resolutions, and feedback; prepare reports on departmental performance.
- Promote cross‑departmental collaboration and support staff professional development.
Required profile
- Proven ability to lead, motivate, and manage diverse teams in a hospitality environment.
- Strong problem‑solving skills with a focus on guest‑centric solutions.
- Excellent verbal and written communication abilities.
- Experience in budgeting, financial planning, or cost‑control is advantageous.
Required skills
- Proficiency in Microsoft Office.
- Experience with guest management or CRM software.
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Published 1 month ago
Expires 3 weeks from now
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RelaxAway, Half Moon Cay
Les Bahamas
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