Guest Services Supervisor – Half Moon Cay (Bahamas)

About the role

The Guest Services Supervisor supports the Guest Services Manager in delivering high‑quality service at Half Moon Cay, a Carnival Corporation private island in the Bahamas. You will lead a team of front‑line staff, address guest inquiries, and ensure smooth daily operations that create memorable experiences for visitors.

Key responsibilities

• Supervise day‑to‑day activities of the guest services department, ensuring efficient service delivery.
• Recruit, train, and develop guest services staff; conduct performance reviews and provide feedback.
• Coordinate with other departments to fulfill guest requests promptly.
• Handle and resolve guest complaints and escalations with professionalism and empathy.
• Monitor guest satisfaction metrics, identify improvement areas, and implement standard operating procedures.
• Document complaints, resolutions, and feedback; prepare reports on departmental performance.
• Promote cross‑departmental collaboration and support staff professional development.

Required profile

• Proven ability to lead, motivate, and manage diverse teams in a hospitality environment.
• Strong problem‑solving skills with a focus on guest‑centric solutions.
• Excellent verbal and written communication abilities.
• Experience in budgeting, financial planning, or cost‑control is advantageous.

Required skills

• Proficiency in Microsoft Office.
• Experience with guest management or CRM software.