Reservations Support Specialist

About the role

We are looking for a Reservations Support Specialist to deliver responsive, detail‑oriented assistance throughout the entire reservation lifecycle. You will act as the main point of contact for customers and service providers, ensuring every booking is accurate, complete and meets client expectations.

Key responsibilities

• Answer reservation‑related questions and process requests.
• Research availability, service options and pricing.
• Coordinate reservation details and maintain up‑to‑date records.
• Review confirmations for accuracy and communicate updates.
• Assist with modifications, special requests and follow‑up on outstanding items.
• Maintain organized documentation and liaise with service providers as needed.
• Provide professional support throughout the reservation process.

Required profile

• Strong verbal and written communication skills.
• Excellent attention to detail and a customer‑service mindset.
• Strong organizational abilities and reliability.
• Comfortable using online systems and conducting research.
• Previous reservation or customer‑service experience is a plus but not mandatory.

Required skills

What we offer

• Fully remote work environment.
• Comprehensive onboarding and training.
• Professional development and continuing education opportunities.
• Access to online tools and resources.
• Ongoing support from the team.