Customer Service Agent – Ticket & Gate (NAS)

About the role

Delta is looking for enthusiastic Customer Service Agents to represent the brand at the airport. You will work either as a Ticket Agent or a Gate Agent, ensuring passengers enjoy a smooth and pleasant travel experience.

Key responsibilities

• Greet and assist passengers with ticketing, baggage check‑in, and documentation.
• Use computer systems to sell, print, re‑issue tickets and manage seat availability.
• Tag and lift baggage, handling items up to 70 lb, and operate jet ways and aircraft doors.
• Make gate announcements, monitor flight status, and coordinate boarding procedures.
• Escort unaccompanied minors and passengers with disabilities throughout the airport.
• Maintain safety‑conscious behavior in all operational tasks.

Required profile

• High school diploma, GED or equivalent.
• At least 18 years old.
• Proficient in English with strong verbal and written communication.
• Ability to stand for long periods and lift up to 70 lb.
• Commitment to safety, security and diversity.
• Pass a Customer Service Assessment.

Required skills

• Basic computer operation.