Director, Human Resources

About the role

Windermere Point Golf & Ocean Club, a private residential community in the Bahamas, is seeking a Director of Human Resources to join its HR department. The role oversees all project on-site HR operations, including full-lifecycle recruiting, onboarding, benefits administration, employee relations, training and policy administration. Internal applicants apply through the company's Jobs Hub.

Key responsibilities

• Deliver high-quality HR support to employees and internal customers, and build strong relationships with property-level leadership teams.
• Partner with the CHRO on business-critical HR initiatives aligned with strategic objectives.
• Coach managers on employee relations and performance issues, and adapt HR practices to local contexts.
• Manage onboarding and offboarding, including orientations, paperwork, voluntary and involuntary terminations and exit interviews.
• Administer benefits, including open enrollment, and coordinate with insurance brokers and the Project CFO.
• Manage internal and global mobility of talent, and partner with payroll so employees are set up correctly.
• Run full-lifecycle recruiting for exempt and non-exempt roles, including job postings, screening, offer letters and background checks, and oversee applicant tracking system content.
• Support performance reviews, annual compensation adjustments, and develop internal mobility and transfer processes.
• Develop employee recognition programs, safety programs and risk-related procedures, and deliver training content.
• Maintain compliance with local employment laws and keep employee records accurate in HRIS and payroll systems.

Required profile

• Bachelor's degree in human resources, business administration or a related field.
• Minimum 10 years of HR leadership experience, preferably in a guest-facing or hospitality environment; club or hospitality experience preferred.
• Leadership experience in talent acquisition and direct-source recruitment highly desirable.
• Ability to work flexible hours, including evenings, weekends and holidays, and to lift and carry items over 50 pounds.
• English reading, writing and speaking; additional languages preferred.

Required skills

• People analytics and metrics, service and process delivery, and employee relations.
• Excellent written and verbal communication, document preparation and relationship building.
• Data-driven, strategic thinking and the ability to act as a trusted advisor to business leaders.