Entry-Level Receptionist – Front Office

About the role

We are seeking a friendly, organized, and professional Entry-Level Receptionist to serve as the first point of contact for our clients. This role is essential in ensuring a welcoming and efficient front desk operation.

Key responsibilities

• Greet patients, clients, and visitors in a courteous and professional manner.
• Manage incoming phone calls, emails, and inquiries, directing them to the appropriate departments.
• Schedule and confirm patient appointments using the laboratory’s scheduling software.
• Maintain accurate records of patient information and ensure proper documentation is completed.
• Handle the check-in and check-out process for patients, including collecting payments and issuing receipts.
• Provide general information about laboratory services and policies.
• Assist with administrative tasks such as filing, data entry, and inventory management.
• Maintain a clean and organized reception area.

Required profile

• High school diploma or equivalent.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and ability to learn laboratory management software.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly and professional demeanor with a customer service mindset.
• Prior experience in a receptionist, administrative, or customer service role is a plus but not required.