Resort Assistant Manager - Front Desk

About the role

The Ocean Club, a Four Seasons Resort in the Bahamas, is looking for a Resort Assistant Manager. The role oversees Front Desk operations and acts as manager on duty when senior managers are not available, directing staff who carry out the listed duties.

Key responsibilities

• Manage the Front Desk staff: interview, train and schedule them, conduct performance evaluations and discipline staff when needed
• Check guests in and out, explain accommodations, establish credit or payment methods, assign requested rooms and charge the correct rates
• Prepare and present bills, settle payments by credit card or cash, and follow up on credit problems with the Front Office and Credit Managers
• Coordinate arrivals, departures and billing with Sales and Catering, block rooms and handle special attention, return and group guests
• Review daily arrivals, check housekeeping and laundry supplies, and liaise with the Executive Housekeeper, Director of Engineering and Director of Laundries on repairs and delays
• Take action on guest and employee safety and security, resolve complaints and respond to emergencies
• Accept reservations, changes and cancellations and answer guest calls when the Reservations and Communications teams are absent
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct

Required profile

• Legal ability to work in the Bahamas without sponsorship
• Ability to work onsite at The Ocean Club, Paradise Island, Bahamas