Customer Service Specialist – Client Support (Remote)

About the role

We are seeking a reliable and detail‑oriented Customer Service Specialist to support clients and manage service‑related requests in a remote environment. This role is ideal for individuals who enjoy helping others, staying organized, and guiding clients through a structured process from start to finish. In this position, you will assist clients with coordinating vacation experiences, including family‑focused travel planning and related arrangements.

Key responsibilities

• Respond to client inquiries in a timely and professional manner
• Assist clients with vacation planning, including family‑friendly options and accommodations
• Coordinate travel‑related services, scheduling, and updates
• Provide clear communication and next steps throughout the process
• Maintain accurate and organized client records
• Track progress of requests to ensure timely completion
• Deliver a consistent and positive customer experience

Required profile

• Strong communication and organizational skills
• Ability to manage multiple tasks and priorities
• Self‑motivated with the ability to work independently
• Detail‑oriented with strong follow‑through
• Comfortable using online tools and systems
• Customer service or administrative experience preferred
• Interest in travel and working with families is a plus

What we offer

• Training and ongoing support
• Flexible remote work environment
• Opportunities for advancement and growth
• Supportive team structure
• Access to tools and systems needed for success
• Fully remote work with flexible scheduling; reliable internet required