Front Office Shift Manager

About the role

An upper‑midscale hotel in The Bahamas is seeking a dependable Front Office Shift Manager to lead the guest experience during assigned shifts. This hands‑on position supervises front‑desk operations, supports arrivals and departures, resolves guest concerns and coordinates with other departments to ensure smooth operations.

Key responsibilities

• Lead front‑office activities during the shift, ensuring accurate and welcoming check‑in and check‑out processes.
• Assign duties, conduct briefings, monitor staffing and attendance, and provide real‑time coaching.
• Review arrivals, departures, room status, special requests, VIPs and groups before and throughout the shift.
• Coordinate with Housekeeping, Engineering, Security and F&B to address room readiness and guest needs promptly.
• Resolve guest concerns with empathy, sound judgment and appropriate service recovery, escalating serious matters when needed.
• Monitor reservations, room assignments, rate accuracy, payment authorisation, deposits, folios and credit procedures.
• Complete opening, closing and shift reconciliation, including cash and key controls.
• Respond calmly to emergencies, incidents, security concerns and system interruptions according to procedures.

Required profile

• Minimum three years of front‑office, reservations or guest‑services experience in a hotel, including supervisory or lead‑shift responsibility.
• Diploma or degree in hospitality management, tourism or a related field preferred.
• Working knowledge of hotel property‑management systems, reservations, payment processing and front‑office controls.
• Strong communication, conflict‑resolution, organisation and decision‑making abilities.
• Availability for rotating shifts, including early mornings, evenings, overnight coverage, weekends and public holidays.