Guest Services Representative

About the role

We are seeking a Guest Services Representative to join our front office team at Comfort Suites in Nassau. The role involves greeting guests, handling registrations, and ensuring a high standard of service throughout their stay.

Key responsibilities

• Greet and welcome guests upon arrival.
• Register guests, assign rooms, and manage pre‑registration and room blocking.
• Process check‑outs and post all charges to guest, master, and city ledger accounts.
• Handle telephone calls with proper etiquette and manage the switchboard/reservations system.
• Apply credit, check‑cashing, and cash‑handling policies accurately.
• Use suggestive selling techniques to promote rooms and hotel services.
• Take same‑day and future reservations as needed.
• Coordinate room service and maintenance requests with housekeeping and engineering.
• Work closely with the Audit Manager during overnight shifts to ensure smooth operations.
• Operate all front‑office equipment and be familiar with room locations, types, and rates.