Online Hotel and Resort Reservationist

About the role

We are a modern travel planning company seeking a motivated, customer‑focused Online Hotel and Resort Reservationist. This entry‑level remote position is perfect for travel enthusiasts eager to learn hotel and resort booking processes.

Key responsibilities

• Assist clients with booking hotels and resorts for personal and group travel.
• Research and recommend accommodations based on client preferences.
• Confirm reservations and provide necessary booking details and documentation.
• Handle questions, special requests, and reservation changes professionally.
• Learn to navigate booking platforms and supplier tools efficiently.
• Provide outstanding customer service via phone, email, and messaging platforms.
• Stay informed about destination trends, hotel features, and current travel promotions.

Required profile

• No prior travel industry experience required; training provided.
• Strong communication and customer service skills.
• High attention to detail and ability to stay organized.
• Positive attitude, professionalism, and reliability.
• Must be 18+ years old with a computer and stable internet connection.
• Passion for travel and helping others.

Required skills

• Basic computer proficiency.
• Willingness to learn and use booking systems and supplier tools.

What we offer

• Flexible, remote work opportunity with flexible scheduling.
• Travel industry training and onboarding support.
• Access to exclusive travel perks and hotel discounts.
• Opportunities for growth and advancement.
• Supportive team culture and ongoing mentorship.