Online Hotel & Resort Reservationist – Remote, Entry Level

About the role

We are seeking an enthusiastic Online Hotel and Resort Reservationist to join our modern travel planning company. This fully remote, entry‑level position allows you to help clients find and book the perfect accommodation while gaining hands‑on experience in the travel industry.

Key responsibilities

• Assist clients with booking hotels and resorts for personal and group travel.
• Research and recommend accommodations based on client preferences, budget and lifestyle.
• Confirm reservations and provide clients with booking details and documentation.
• Handle questions, special requests and reservation changes professionally.
• Learn to navigate booking platforms and supplier tools efficiently.
• Provide outstanding customer service via phone, email and messaging platforms.
• Stay informed about destination trends, hotel features and current travel promotions.

Required profile

• No prior travel industry experience required; training will be provided.
• Strong communication and customer‑service orientation.
• Basic computer proficiency and willingness to learn booking systems.
• High attention to detail and strong organizational skills.
• Positive attitude, professionalism and reliability.
• Must be 18 years or older with a stable internet connection and a computer.
• Passion for travel and helping others.

Required skills

• Basic computer proficiency

What we offer

• Flexible remote work with adaptable scheduling.
• Travel industry training and onboarding support.
• Access to exclusive travel perks and hotel discounts.
• Opportunities for growth and advancement within a supportive team culture.