Rehab Administrative Assistant – Patient Registration & Front Desk

About the role

The Rehabilitation Administrative Assistant provides comprehensive front‑office support for the Rehabilitation Services Department. This position ensures smooth patient registration, scheduling, and communication while supporting the revenue cycle and compliance activities.

Key responsibilities

• Greet patients, visitors, physicians and staff in a courteous, patient‑centered manner.
• Accurately register patients, verifying identity, demographics, insurance and referral details.
• Schedule, confirm, reschedule and coordinate rehabilitation appointments based on therapist availability and authorization status.
• Manage incoming calls, voicemails and front‑office inquiries, routing them appropriately.
• Open and close the office following security, privacy and safety procedures.
• Maintain patient records, demographic updates, referral and authorization logs, and other tracking systems.
• Assist with insurance verification, authorization requests, billing support and payment collection in line with DHHS procedures.
• Support charge capture, schedule reconciliation and audit documentation preparation.
• Perform general administrative tasks such as calendar coordination, meeting scheduling, correspondence preparation, filing, scanning and supply management.

Required profile

• Experienced in medical or rehabilitation administrative environments.
• Strong attention to detail and ability to maintain confidentiality.
• Excellent communication and customer‑service skills.
• Ability to manage multiple tasks, prioritize workload and follow departmental procedures.
• Knowledge of revenue‑cycle processes, insurance verification and audit readiness.

Required skills