Resort Assistant Manager - Front Desk

About the role

The Ocean Club, a Four Seasons Resort in Paradise Island, Bahamas, is looking for a Resort Assistant Manager. The role oversees Front Desk operations and acts as manager on duty when senior managers are not available. Applicants must be legally able to work in the Bahamas without sponsorship.

Key responsibilities

• Direct and supervise the Front Desk staff, interviewing, training and scheduling them, conducting performance evaluations and disciplining staff when needed
• Manage arrivals, departures and billing with the Sales and Catering Department, block rooms and handle Special Attention Guests, Return Guests and Groups
• Ensure financial and credit procedures are followed, review paid-outs, rebates, petty cash and direct billings, and follow up on credit problems with the Front Office and Credit Managers
• Check cashiers' work at the end of each shift and reconcile transactions with proper approvals
• Handle guest check-in and check-out, assign rooms and rates, arrange luggage delivery, issue keys and settle bills by credit card or cash
• Resolve customer complaints and respond to guest requests in person and by phone
• Take action on safety, security and guest and employee well-being, and respond to emergencies
• Check housekeeping and laundry supplies, coordinate with the Executive Housekeeper, Director of Engineering and Director of Laundries, and report damaged equipment, leaks and maintenance needs
• Inspect public washrooms, floors and elevator areas, and comply with Four Seasons' work rules and standards of conduct
• Accept reservations, changes and cancellations and answer guest calls when the Reservations and Communications teams are absent

Required profile

• Legal ability to work in the Bahamas without sponsorship
• Ability to work onsite at the resort property