Spa Operations Manager - Mandara Spa at Atlantis

About the role

Mandara Spa at Atlantis, part of the Atlantis resort in Paradise Island, Nassau, Bahamas, is seeking a Spa Operations Manager. This is a hands-on leadership role supporting daily spa operations, delivering exceptional guest experiences and helping drive retail and service performance. It suits someone wanting to build a career in luxury spa and hospitality management.

Key responsibilities

• Support daily spa operations and guest flow
• Lead and coach the front desk and retail teams
• Deliver service excellence and high guest satisfaction
• Support retail sales, inventory management and POS operations
• Use POS systems (Book4Time preferred)
• Partner with the Spa Director to meet operational goals

Required profile

• 2+ years of supervisory experience in hospitality, spa or retail
• POS system experience (required)
• Guest-focused, reliable and professional approach
• Spa or wellness experience preferred

Required skills

• POS system operation
• Leadership, communication and organisation

What we offer

• Work at one of the world's most iconic luxury resorts
• A global spa brand with career growth opportunities
• Hands-on management experience with advancement potential