Spa Supervisor - Mandara Spa, Atlantis Paradise Island

About the role

Mandara Spa at Atlantis Paradise Island is hiring a Spa Supervisor to lead daily spa operations as Manager on Duty. You will run the floor, coach the concierge and spa attendant teams, and drive the guest experience, service standards and sales results. The position is full-time and requires Bahamas work authorization.

Key responsibilities

• Oversee daily operations and guest flow as Manager on Duty
• Coach, schedule and support the concierge and spa attendant teams
• Resolve guest feedback, complaints and billing issues professionally
• Drive retail and booking sales performance against goals
• Oversee opening and closing procedures, cash handling and POS accuracy
• Support payroll and inventory processes
• Manage spa logistics for group and wedding bookings

Required profile

• 1+ year of spa supervisory experience, or 6+ months as a senior concierge at a Mandara, Elemis or Bliss spa (internal candidates)
• Customer service background; retail experience a plus
• Comfortable with basic accounting and Microsoft Office
• Strong leader who is dependable, organized and calm under pressure
• Flexible availability, including evenings, weekends and holidays

Required skills

• Experience with a spa POS/booking system such as Book4Time, Mindbody or SpaSoft
• Basic accounting

What we offer

• A leadership role at a globally recognized luxury resort
• An internal growth path open to strong internal promotions and external hires
• Employee discounts on spa and resort services
• The chance to lead a team inside a respected global spa brand