Cartier Assistant Store Manager

About the role

The Assistant Store Manager supervises the sales floor, ensuring Sales Associates deliver outstanding customer service according to John Bull's standards, generate sales, handle merchandising and safeguard company assets. The position reports to the Sales Manager.

Key responsibilities

• Ensure every customer receives excellent service through a friendly environment, greeting every customer and maintaining solid product knowledge.
• Oversee store operations: opening and closing procedures, timely restocking of displays, correct operation of POS registers and clean Cash Wrap counters.
• Carry out sales transactions correctly, including merchandise classes, routine and discounted sales, holding merchandise, gift certificates, returns, exchanges and store credits.
• Follow sales and service procedures (opening the sale, probing, demonstration, trial close, handling objections, closing, confirmations and invitations) and stay aware of promotions and advertisements.
• Assist with floor moves, merchandising, display maintenance, housekeeping, merchandise processing and replenishment, and monitor floor stock.
• Assist the Store Manager in training new employees and train staff on promotions, media awareness of products and new product knowledge.
• Oversee scheduling and payroll, inventory management (including awareness of employee theft risks and reporting shipment variances to Internal Audit), bookkeeping and expenditures, and price changes.
• Take part in year-end inventory and cycle counts, receive inventory transfers on time, maintain security procedures against theft, and help with store opening and closing.
• Meet or exceed minimum sales standards (black/gold/platinum status) and adhere to corporate values.

Required profile

• Goal-driven and self-motivated, with thorough product knowledge.
• Full command of English, team player with analytical skills.
• Excellent time management, organizational and communication skills; computer literate.