Service Supervisor - Caterpillar Equipment

About the role

Machinery & Energy (M & E Ltd.), the authorized Caterpillar dealership for The Bahamas, The Turks & Caicos Islands and The Cayman Islands, is hiring a full-time, on-site Service Supervisor in Freeport. The supervisor oversees daily service operations, including scheduling, assigning and monitoring work for service technicians so that repairs and maintenance are completed on time and to a high standard. The role also supports customer service by answering inquiries, resolving service issues and promoting customer satisfaction.

Key responsibilities

• Verify work orders and coordinate parts and resources
• Maintain service records and ensure compliance with safety and quality standards
• Train and coach team members, communicate performance expectations and collaborate with other departments
• Respond to customer inquiries, resolve service issues and promote customer satisfaction

Required profile

• Experience in equipment service, maintenance or a related technical field; a Caterpillar or heavy equipment background is an asset
• Relevant technical or vocational qualification in mechanics, engineering or a related discipline preferred
• Ability to interpret service manuals, work orders and technical documentation
• Strong supervisory skills, including team leadership, workload planning and performance monitoring
• Customer service focus, effective communication and strong organizational and problem-solving skills

Required skills

• Proficiency with basic computer applications and service management systems
• Training and coaching experience