Communication Coordinator – Ocean Club

About the role

The Ocean Club, a Four Seasons resort in the Bahamas, is looking for a Communication Coordinator to oversee its communication centre database. The coordinator acts as a central point of contact for guest communications, helping to preserve the resort’s high standards while ensuring guest concerns are captured, tracked and resolved efficiently.

Key responsibilities

• Maintain the communication centre database with high accuracy and detail.
• Expedite daily guest concerns by logging and monitoring requests.
• Guarantee the integrity of all information entered into the system.
• Maintain data confidentiality.
• Coordinate with relevant departments to ensure timely resolution of issues.
• Generate reports on guest communication trends as needed.

Required profile

• Strong attention to detail and organizational abilities.
• Excellent written and verbal communication skills.
• Experience working in a luxury hospitality environment.
• Proactive problem‑solving mindset.
• Ability to work collaboratively with guest‑service teams.

Required skills

• Database management.