Enterprise Support Services - Reception and Facilities Support

About the role

EY's Enterprise Support Services (ESS) team helps run the business enablement functions that keep the organization going. This role supports a professional and welcoming workplace by providing consistent reception and visitor services, coordinating meetings and office support activities, and helping maintain safe, orderly and efficient facilities.

Key responsibilities

• Reception and visitor services: open the reception area on time, keep the desk and telephone covered during business hours, and keep the reception desk, lobby and visitor area neat, organized, secure and professional.
• Manage daily visitor lists, expected deliveries and visitor arrangements, and keep accurate records of visitors, couriers, incidents and other reception activity.
• Receive, log, secure and coordinate incoming and outgoing courier packages and documents, and complete daily closing procedures with clean-desk practices.
• Coordinate meeting room reservations, prepare meeting spaces (equipment, catering, beverages, visitor requirements), reset rooms after use and replenish supplies.
• Work with the Technology team on technology requirements for meetings and events.
• Record maintenance needs and facility requests in the tracking system, monitor their status and escalate urgent or unresolved matters.
• Prepare and submit catering and office supply invoices, distribute equipment to new hires and cover scanning, photocopying and binding.

Required profile

• Excellent customer service, interpersonal, verbal and written communication skills.
• Professionalism, reliability, punctuality and a positive, cooperative attitude.
• Discretion, integrity and a strong commitment to confidentiality.
• Strong organizational, record-keeping, follow-up and attention to detail skills.
• Ability to prioritize and manage multiple requests in a fast-paced environment, and to escalate sensitive or urgent matters.
• Ability to stay calm and procedure-focused during emergencies.
• Ability to work independently while collaborating with Facilities, Security, Technology and administrative teams.

Required skills

• Proficiency with telephone, reservation, directory, visitor management and general office systems.
• Working knowledge of office safety, security, visitor management, confidentiality and emergency procedures.