IT Office Support Consultant – Talent Pool

About the role

The Inter-American Development Bank (IDB) is building a talent pool of qualified IT Office Support Consultants to serve its offices across Latin America and the Caribbean. Selected candidates will provide end‑user IT assistance, maintain workstations and conferencing equipment, and support the bank’s IT infrastructure.

Key responsibilities

• Deliver first‑line IT support to IDB personnel, covering hardware, software, connectivity and training.
• Provision, configure and manage standard workstations throughout their lifecycle.
• Maintain web‑conferencing equipment to ensure optimal performance.
• Assist with networking, telecommunications, security systems and coordinate with local service providers.
• Collaborate on new IT initiatives and act as liaison between IT teams and business units.
• Document incidents, requests and updates in ticketing systems and related dashboards.

Required profile

• Academic degree in Computer Science or equivalent.
• Minimum 2 years of professional experience in IT support.
• Proficiency in English and one official IDB language (Spanish, French or Portuguese).
• Customer‑service orientation and experience in support activities.

Required skills

• Microsoft Windows 10
• Microsoft Office 365
• Active Directory
• VMware / VDI
• Mobile device support (Android, iOS)
• ITIL incident and service‑request processes
• Knowledge of ISO 9001:2015
• Familiarity with AI and generative AI technologies

What we offer

• Opportunity to join a prestigious development finance institution.
• Exposure to a diverse portfolio of high‑impact projects across the region.
• Professional development and potential future assignments in multiple countries.