Director of Retail

About the role

Baker's Bay Golf & Ocean Club is seeking a Director of Retail to lead its Retail Department, which covers the Golf Shop, Blu Boutique and Spa Boutique. The Director sets the strategy and performance of the operation, drives purchasing strategy and financial results, and personally runs the daily operations of the two boutiques while overseeing the Retail Manager, who runs the Golf Shop.

Key responsibilities

• Sourcing and purchasing high-end merchandise across fashion, golf, athleisure, logo apparel, gifts, home and event swag, and acting as the main link between the Regional Director of Retail and on-site operations.
• Managing daily operations of the boutiques, including staffing, member service, merchandising and sales performance.
• Supervising and developing the Retail Manager, Retail Operations Manager and Retail Administrator, and ensuring consistent brand experience across all three outlets.
• Using the Buying Plan and open-to-buy system (Management One) to manage buying workflow and inventory, and handling vendor communications, purchase orders and order tracking.
• Keeping business models, Egnyte files and purchase order SOPs up to date, supporting customs and importation, and working with accounting on invoice processing, inventory control and AP reconciliation.
• Driving sales through member relationships and brand knowledge, implementing visual merchandising guidelines, and planning trunk shows, events and promotions.

Required profile

• Retail management or multi-outlet retail leadership experience, preferably in golf, resort or luxury specialty retail.
• Experience managing and developing teams, including staff who supervise others.
• Ability to work flexible hours, including evenings, weekends and holidays, and long hours; ability to stand, walk and lift items over 50 pounds in all weather.
• Strong communication and interpersonal skills.

Required skills

• Open-to-buy systems and inventory management (Management One, TEI or similar).
• Proficiency in Excel and Word, Outlook and email; point-of-sale systems.