Director of Retail

About the role

Baker's Bay Golf & Ocean Club is seeking a Director of Retail to lead its Retail Department, which covers the Golf Shop, Blu Boutique and Spa Boutique. The Director sets the strategy and performance of the operation, drives purchasing strategy and financial results, and personally manages the daily operations of the two boutiques while overseeing the Retail Manager, who runs the Golf Shop.

Key responsibilities

• Sourcing and purchasing high-end merchandise across fashion apparel, golf, athleisure, logo apparel, gifts, home and event swag
• Managing daily operations of the boutiques, including staffing, member service, merchandising and sales performance
• Supervising and developing the Retail Manager, Retail Operations Manager and Retail Administrator
• Using the Buying Plan, open-to-buy system and Management One to manage buying workflow and inventory
• Facilitating purchases, vendor communications, purchase orders and order tracking
• Supporting the Retail Administrator with customs and importation, and keeping business models and Egnyte files up to date
• Collaborating with the Regional Director of Retail on custom product development and branding guidelines
• Working with accounting on SOPs for invoicing, inventory control and AP reconciliation
• Driving sales through member relationships and brand knowledge, implementing visual merchandising guidelines and planning trunk shows and events

Required profile

• Prior retail management or multi-outlet retail leadership experience, ideally in golf, resort or luxury specialty retail
• Experience managing and developing teams, including staff who supervise others
• Ability to work flexible hours, including evenings, weekends and holidays, and long hours
• Physical ability to stand, walk and lift items over 50 pounds in all weather

Required skills

• Strong knowledge of open-to-buy systems and inventory management (Management One, TEI or similar)
• Proficiency in Excel and Word, Outlook and email; familiarity with point-of-sale systems
• Excellent communication and multitasking skills