Front Desk Supervisor

About the role

The Front Desk Supervisor at Comfort Suites Nassau ensures outstanding customer service and leads the front office team. The position is full-time and covers the day-to-day supervision of the switchboard, reservations and front desk operations.

Key responsibilities

• Supervise daily shifts so that all team members follow standard operating procedures.
• Train, direct, coach and counsel the Front Desk team to deliver a quality operation.
• Resolve customer issues and complaints quickly and efficiently to keep satisfaction high.
• Allocate rooms to expected arrivals after checking guests' preferences and special requests.
• Supervise front desk operations so guests receive an optimal level of service and hospitality.
• Assist all departments in serving guests during high-volume periods.
• Take responsibility for the front office in the absence of the Shift Manager or Front Office Manager.