Shift Manager

About the role

The Shift Manager is responsible for the day‑to‑day operations of the hotel during their assigned shift. They manage staff, ensure guest satisfaction, and maintain smooth and efficient functioning of the hotel.

Key responsibilities

• Welcome all visitors to the hotel in a warm and friendly manner, ensuring that all guests receive prompt service.
• Obtain feedback from guests and discuss ways for improvement.
• Complete inspections/property walks with hotel security of all facilities, reporting any deficiencies to the appropriate department leaders.
• Manage, direct and ensure high guest satisfaction in the delivery of all services.
• Maintain a clean, comfortable, and safe environment for guests and staff.
• Manage hotel operations, including check‑in and check‑out procedures, room assignments, and billing.
• Respond to emergencies and take appropriate action.
• Adhere to hotel policies, procedures, and safety regulations.
• Complete end‑of‑shift reports detailing action items for the following day and highlighting guest interactions and concerns.

Required profile

• Bachelor's degree in hospitality management or a related field.
• Minimum of 3 years' experience in the hotel industry.
• Minimum of 3 years in a leadership role.
• Strong leadership and decision‑making abilities.
• Excellent communication, interpersonal and problem‑solving skills.
• Knowledge of health and safety standards within the hotel.

Required skills

• Microsoft Excel
• Microsoft Word