Space and Facilities Supervisor

About the role

The Space and Facilities Supervisor oversees the cleanliness and maintenance of the hotel grounds, including logistics and space cleaning. The role covers housekeeping, public spaces, environmental, safety, custodial and event coordination, and calls for a team-player attitude, strong interpersonal and communication skills, attention to detail and project coordination.

Key responsibilities

• Help plan and distribute assignments for the Housekeeping Department and assign special duties to space and facilities staff.
• Prepare supply requisitions for the Executive Housekeeper's approval.
• Keep the whole hotel clean, orderly and well presented, including floors, pool deck, verandas, elevators, corridors, kitchen, bar, lobby, staircases, loading dock, restaurant, entrance areas and guest rooms.
• Maintain offices, public spaces and restrooms to Choice Standards, keep garbage chutes clean and operate the pool deck to CSPI and Choice Standards.
• Carry out weekly public area inspections as agreed with management and Choice Standards.
• Train and coach new public space staff, and directly supervise daily activities of space cleaners to CSPI quality standards.
• Keep open communication with the team, educate staff on CSPI policies and maintain par stock of guest and cleaning supplies.
• Liaise with Front Desk and Engineering to resolve guest calls and concerns, and with Sales to coordinate events, including setup and breakdown schedules and care of CSPI supplies, furniture and equipment.
• Report and repair maintenance and safety issues, such as dents and scratches, and make recommendations to improve service and efficiency.
• Attend staff meetings and work flexible shifts, including morning, afternoon, evening and late night, with extra hours when needed.

Required profile

• Supervisory experience and the ability to train and direct new staff.
• Good physical condition: able to lift up to 25 lbs, stand for more than an hour, walk constantly, climb stairs and bend at the waist and knees.
• Attention to detail, quality and accuracy, and a commitment to high cleanliness standards.
• Strong verbal and written communication, relationship-building and interpersonal skills.
• Time management and multitasking abilities, working well alone and in a team.

Required skills

• Solid knowledge of cleaning equipment, solutions and substances.
• Cash handling skills.
• Ability to work with Microsoft Office Suite.