Human Resources Manager

About the role

The Human Resources Manager at a Nassau hotel reports to the General Manager and is responsible for planning, implementing and coordinating employee evaluations, employee relations and the enforcement of hotel policies. The role links management and employees, handles questions and contracts, resolves work-related issues and designs HR strategies aligned with business needs.

Key responsibilities

• Develop the hotel's HR strategy and present it to the Owners and Executive Committee, and establish the Choice HR framework, including Choice University enrollment and completion certificates.
• Develop and implement policies and programs that comply with legal regulations, and manage the HR department's annual budget.
• Manage the HR department, direct change management and organizational development, and oversee Assistant Managers, Managers and Assistant HODs.
• Analyze training needs and design employee development, language training and health and safety programs; train managers on recruitment, roster costing, discipline and appraisals.
• Customize job descriptions and onboarding for departments, and design HR forms, documents and processes.
• Build a talent pool, run exit interviews, and handle industrial relations, including representing the hotel at personnel hearings and investigations.
• Manage workers' compensation, rehabilitation and medical insurance, and investigate industrial accidents for the insurance carrier and The National Insurance Board.
• Maintain remuneration scales, plan bonus and commission schemes, prepare work schedules and approve leave.
• Work with the Financial Controller and Assistant General Manager on the department budget, and attend monthly departmental meetings.

Required profile

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration or a related field; master's degree a plus.
• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CIPD or local equivalent) strongly preferred; hotel/hospitality management diploma and continuing education in Bahamian labor law are a plus.
• At least five years of progressive HR experience, including at least two years in an HR Manager or senior HR Generalist role in hospitality.
• Experience with full-cycle recruitment, onboarding, employee relations, performance management, payroll processing and HRIS systems.
• Experience managing industrial relations, grievances, disciplinary processes and union/non-union workforces.

Required skills

• Thorough understanding of HR best practices, labor legislation and employment law, with emphasis on hospitality.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), HRIS, payroll and applicant-tracking systems.
• Strong leadership, communication, counseling and conflict-resolution skills, and commitment to diversity, equity and inclusion.