Assistant General Manager - Half Moon Cay, Bahamas

About the role

The Assistant General Manager assists in managing the leadership, strategic and operational aspects of RelaxAway, Half Moon Cay, a resort in the Bahamas owned by Carnival Cruise Lines. The role covers multi-layered general management, operations and administration teams, including performance management, coaching and professional development.

Key responsibilities

• Ensure a world-class guest experience meets Carnival Cruise Lines' standards, working with its counterparts to refine the experience and improve guest satisfaction and revenue.
• Oversee guest satisfaction and quality assurance, and act as main contact with ship teams for a smooth ship-to-shore transition.
• Directly oversee teams for guest services, cabanas, beach club, water activities, entertainment, guest transport, water safety, security, housekeeping, landscaping, inventory and purchasing, marine operations, maintenance, utilities, health, environment and safety, and work closely with HR, engineering and finance.
• Manage third-party food and beverage and retail partners, and work with local partners on utilities, police, customs and immigration, medical services and waste management.
• Implement the annual operating plan, review budget reports and manage labor and operating expenses through planning, budgeting, purchasing and inventory control.
• Ensure health and safety procedures, including the HESS plan, are delivered.
• Develop and coach the leadership team, ensure compliance with Bahamian laws and permits, and maintain a visible presence in local business, social and government communities.

Required profile

• Minimum 15 years of progressive leadership experience in an operational role at a world-leading hospitality company.
• Experience leading theme-park operations or multi-national hospitality properties (large resorts, hotels, cruise destinations).
• Preferred: guest experience in beach clubs, lagoons and water parks, and food and beverage and retail operations; process improvement and industrial engineering knowledge; experience in the Bahamas or English-speaking Caribbean; experience managing public health, environmental, safety and security standards.
• Bachelor's degree in hospitality management, business administration, industrial engineering or a related field preferred.
• Ability to speak and write clear English, and to travel within the Bahamas, the Caribbean and to the United States, including weekends; active US visa if required.