Assistant General Manager - Half Moon Cay, Bahamas

About the role

The Assistant General Manager assists in managing the leadership, strategic and operational aspects of RelaxAway, Half Moon Cay, so that company, divisional and site performance objectives are met or exceeded. The role supports multi-layered general management, operations and administration teams and covers performance management, coaching and professional development.

Key responsibilities

• Ensure a world-class guest experience meets Carnival Cruise Lines' standards, working with its counterparts to refine the experience and improve guest satisfaction and revenue.
• Oversee guest satisfaction and quality assurance, and act as main contact with ship teams for a smooth ship-to-shore transition.
• Directly oversee teams for guest services, cabanas, beach club, water activities, entertainment, guest transport, water safety, security, housekeeping, inventory, purchasing, marine operations, maintenance, utilities, health, environment and safety, and work closely with HR, engineering and finance.
• Manage third-party food and beverage and retail partners, and work with local partners on utilities, police, customs, immigration, medical and waste management.
• Implement the annual operating plan, review budgets and drive efficiency initiatives.
• Control labour and operating costs through planning, budgeting, purchasing, policy and inventory control.
• Ensure health and safety procedures, including the HESS plan, are delivered.
• Develop and hold the leadership team accountable, and ensure compliance with Bahamian laws and permits.
• Represent the resort in business, social and governmental communities.

Required profile

• Minimum 15 years of progressive leadership experience in an operational role at a world-leading hospitality company.
• Experience leading theme-park or multi-national resort operations in international settings is required.
• Preferred: guest experience in beach clubs, lagoons and water parks, and food and beverage and retail operations; process improvement and industrial engineering knowledge; Bahamas or English-speaking Caribbean experience; experience managing public health, environmental, safety and security standards.
• Bachelor's degree in hospitality management, business administration, industrial engineering or a related field preferred.
• English fluency, clear speaking and writing, and ability to travel within the Bahamas, the Caribbean and to the United States, including weekends, with an active US visa if needed.