Assistant Operations Manager - Lifeguards (Waterpark)

About the role

Baha Bay at Baha Mar's Assistant Operations Manager works with the Operations Manager to manage and coordinate the daily activities of the operations team, rides, slides and attractions, ensuring guest safety in the waterpark. It is a guest-facing role focused on smooth, efficient delivery of the guest experience, involving staff management, emergency response, training and direct supervision and guest assistance in the park.

Key responsibilities

• Manage a team of supervisors and their frontline colleagues, covering on and off-the-job training, attendance, grooming, coaching, appraisals and development plans
• Compile monthly duty schedules so annual leave supports operational readiness
• Plan, book and deliver on and off-the-job training
• Communicate information through department meetings and briefings, and implement incentive and recognition programmes
• Mentor subordinates and ensure policies, procedures and performance standards are applied and kept up to date
• Resolve service delivery issues, review satisfaction results and checklists, and track expenditures and revenue against financial targets
• Coordinate inventory and stock takes, and participate in daily operations
• Obtain and maintain an International Lifeguard Training Program Instructor License
• Supervise attractions, lifeguards and guest relations officers, act as first responder in the emergency action plan, conduct safety audits and pre-operational inspections, and follow manufacturer guidelines and SOPs
• Work nights, evenings and holidays, and work outdoors in water, at heights and in extreme temperatures

Required profile

• High school graduate or equivalent
• 20/25 vision, able to stand for long periods and be comfortable with heights up to 90 ft and enclosed spaces
• At least 1 year of guest service, waterpark or theme park, and lifeguard supervisor experience
• Desirable: StarGuard Elite Lifeguard Training Program experience, lifeguard instructor experience, and Microsoft Office proficiency

Required skills

• Swim 200 m non-stop (front crawl or breaststroke), retrieve a 10-lb brick from 12 ft deep water, tread water 2 minutes without arms, and pass StarGuard Elite exams (80% minimum)
• Basic knowledge of MS Word, Excel, PowerPoint and Outlook