Banking Operations Manager

About the role

BankPro, a private digital bank, is looking for a Banking Operations Manager to oversee its end-to-end banking operations function. The role covers payment processing, vendor management, correspondent banking relationships and team leadership, and calls for both strategic thinking and hands-on operational expertise in a fast-paced digital banking environment.

Key responsibilities

• Oversee payment lifecycles from initiation through processing, settlement and reconciliation, identifying bottlenecks, failures or inefficiencies and implementing corrective actions
• Ensure payment processes comply with internal policies, regulatory requirements and industry standards, keeping procedural documentation current and audit-ready
• Manage vendor agreements, negotiate contract terms, SLAs and pricing, and monitor vendor performance, escalating or resolving service issues
• Lead integration programs with new payment providers and banking partners, coordinating technical, compliance and operations teams
• Maintain and strengthen correspondent banking relationships, acting as the main contact for operational queries, escalations, account maintenance and liquidity management
• Improve payment authorisation procedures by analysing performance data, trends and decline reasons
• Lead and develop a team of banking operations professionals, set objectives, track operational KPIs and prepare regular performance reports for senior management

Required profile

• 5+ years of experience in banking operations, payments or financial services, with at least 1 year in a managerial role
• Experience managing vendor relationships and negotiating SLAs and contracts
• Ability to work with compliance, risk and technology teams in a regulated environment
• Fluent written and spoken English

Required skills

• Strong understanding of payment lifecycles, settlement and reconciliation
• Familiarity with correspondent banking operations and account maintenance
• Knowledge of payment authorisation processes and performance optimisation
• Analytical skills to interpret operational data and drive improvements
• Communication and stakeholder management skills