Director of Operations

About the role

Lead resort operations at Margaritaville Beach Resort Nassau, overseeing Food & Beverage, Rooms, and the overall guest experience in a vibrant Caribbean setting. The role is highly visible, requiring active engagement across the property to develop leaders, solve problems in real time, and deliver exceptional experiences for guests and associates.

Key responsibilities

• Provide hands‑on leadership across resort operations, focusing on Food & Beverage, Rooms, and guest experience.
• Lead, coach, and develop the resort's operational leadership team.
• Partner with the General Manager to execute operational priorities and drive hotel performance.
• Directly oversee the Executive Chef, Director of Rooms Operations, and Food & Beverage Manager.
• Maintain a visible presence throughout the resort, identifying opportunities and responding quickly to operational needs.
• Champion service excellence and a guest‑first culture across departments.
• Drive accountability for performance, quality standards, and execution.
• Use guest feedback and performance metrics to identify continuous improvement opportunities.
• Collaborate across departments to ensure an integrated resort experience and strong communication.
• Develop leaders and empower associates to own the guest experience.
• Partner on budgeting, forecasting, expense management, and other financial priorities.
• Ensure brand, safety, and operational standards are consistently maintained.

Required profile

• Progressive hotel or resort operations leadership experience, ideally in a complex full‑service or resort environment.
• Significant Food & Beverage leadership experience.
• Experience leading multiple operating disciplines and senior department leaders.
• Strong financial and business acumen, including budgets, forecasts, labor and expense management.
• Proven track record of developing teams, building accountability, and elevating service delivery.
• Strong problem‑solving skills and ability to make sound operating decisions in a fast‑moving environment.
• Visible, approachable leadership style comfortable working alongside property teams.
• Excellent communication and relationship‑building skills with guests, associates, leadership, and ownership stakeholders.
• Experience in Caribbean, international or destination‑resort environments is highly desirable.

Required skills

• Leadership and team development
• Financial management and budgeting
• Operational performance monitoring

What we offer

• Competitive compensation and benefits