Fund Services Manager

About the role

PivotL HR Services is recruiting on behalf of a client, a financial and corporate services provider offering tailored corporate, trust and investment solutions to local and international clients. The Fund Services Manager reports to the Vice President, Fund Services and oversees the daily delivery of accurate, timely and compliant fund and pension administration services. The role leads and develops the Fund Services team, strengthens client relationships, improves operational efficiency and supports the Vice President in achieving business growth and client retention.

Key responsibilities

• Lead daily fund and pension administration operations, set priorities, allocate workloads and ensure service standards and deadlines are met.
• Provide final review and approval of NAV calculations, investor transactions, reconciliations and financial information.
• Ensure compliance with fund offering documents, corporate governance requirements and regulations, including accurate and timely regulatory filings.
• Manage client relationships, resolve queries and complaints, identify at-risk accounts and escalate complex matters to the Vice President.
• Support business development, client retention and revenue targets, and refer business leads.
• Coordinate fund activities, incorporations, establishments, liquidations and statutory filings with relevant departments.
• Oversee client billing and overdue fees, monitor expenditure and contribute to budgeting.
• Strengthen policies, procedures and controls, and use performance data to improve service delivery.
• Lead staff performance management, appraisals, coaching, training and succession planning.

Required profile

• Bachelor's degree in Accounting, Finance or a related business discipline.
• At least seven years' experience in fund administration or a related financial services area, including at least two years in a supervisory role.
• A professional designation or progress towards one is preferred (CPA, ACCA, CFA, CAIA or a recognised fund administration certification).
• A master's degree in Finance or an MBA is an asset; fluency in a foreign language is also an asset.
• Willingness to work flexible hours and travel occasionally.

Required skills

• Strong working knowledge of investment fund structures, NAV calculations, fund accounting and administration processes.
• Knowledge of the Investment Funds Act and the Securities Commission of The Bahamas requirements.
• Advanced proficiency in Microsoft Excel and a strong working knowledge of Word and PowerPoint.
• Familiarity with fund administration systems is required; hands-on experience with fund administration software is an asset.