Assistant Store Manager

About the role

John Bull is hiring an Assistant Store Manager who reports to the Sales Manager. The role supervises the sales floor so that Sales Associates deliver outstanding customer service according to John Bull's standards, generate sales, handle merchandising and safeguard company assets.

Key responsibilities

• Ensure every customer receives excellent service through a friendly environment, greeting every customer and maintaining solid product knowledge.
• Oversee store operations: opening and closing procedures, timely restocking, correct operation of POS registers and clean Cash Wrap counters.
• Process all sales transactions correctly, including merchandise classes, routine and discounted sales, gift certificates, returns, exchanges and store credits.
• Carry out sales and service procedures to standard, including opening the sale, probing, demonstration, trial close, handling objections, closing and follow-up.
• Stay aware of promotions and advertisements, and assist with floor moves, merchandising, display maintenance and housekeeping.
• Assist in processing and replenishing merchandise and monitoring floor stock; help train new employees and train staff on promotions, media awareness and new products.
• Oversee scheduling and payroll, and inventory management, including awareness of employee theft risks and reporting shipment variances to Internal Audit.
• Conduct bookkeeping and expenditure practices, including daily cash handling and store-paid outs, and assist with price changes.
• Take part in year-end inventory and cycle counts, receive inventory transfers on time, maintain security procedures against theft and help with store opening and closing.
• Meet or exceed minimum sales standards (black/gold/platinum status) and adhere to corporate values.

Required profile

• Goal-driven and self-motivated, with thorough product knowledge.
• Full command of English, team player with analytical skills.
• Excellent time management, organisational and communication skills.
• Computer literate.