Engagement and Wellbeing Manager

About the role

The Doctors Hospital Health System is looking for an experienced Engagement and Wellbeing Manager for its DHB Human Resources facility. The manager leads the employee engagement and well-being agenda, improving engagement, strengthening workplace culture and supporting an environment where employees want to work, stay and grow. The role starts by targeting departments with low engagement, then builds a sustainable, organization-wide strategy.

Key responsibilities

• Use eNPS, survey, turnover, absence and employee relations data to identify departments needing support, run listening activities and implement targeted action plans with department managers.
• Coach managers in high-risk departments, partner with the Employee Relations Specialist and HR Business Partners, and report progress to the Senior Vice President, Human Resources.
• Maintain the HR onboarding presentation and training materials, deliver in-person onboarding sessions, and act as a point of contact for recommending EAP support.
• Develop a multi-year engagement and well-being strategy, an annual calendar of activities and a listening framework (annual survey, pulse surveys, eNPS tracking), with dashboards and a You Said, We Did approach.
• Design and deliver a well-being program covering mental, physical, financial and social well-being, considering healthcare pressures such as burnout and shift work.
• Build a well-being champions network, create manager toolkits, and partner with HR Business Partners, the Organisational Development team and HR benefits specialists.
• Manage the engagement and well-being budget, track KPIs and ROI, and ensure compliance with Bahamian employment legislation and data protection requirements.

Required profile

• Degree in Behavioral Psychology or a related field (Occupational Psychology, Organisational Psychology, Human Resource Management).
• Recognized HR qualification such as SHRM-CP, SHRM-SCP, PHR or SPHR.
• At least 6 years of HR experience and 3 years in a similar engagement and well-being role; desirable: healthcare or shift-based environment experience.
• Desirable: postgraduate qualification, certification in well-being, coaching, mental health first aid or change management.

Required skills

• Designing and administering employee surveys and pulse surveys.
• Leading organization-wide initiatives across a large, diverse workforce.
• Influencing senior leaders without direct authority.