Operations Manager

About the role

The Operations Manager is responsible for planning, directing and controlling all station operations to deliver maximum service to customers while maintaining cost‑effective performance and compliance with company standards.

Key responsibilities

• Select, train, supervise and evaluate staff including Service Agents, Couriers and Handlers.
• Plan, organize and schedule manpower to minimize downtime within budget limits.
• Monitor performance reports, conduct package audits and oversee sorting processes.
• Ensure compliance with company policies, safety procedures, labor laws and emergency protocols.
• Coordinate deliveries with external Ground Agents and manage documentation such as delivery records, billing and petty cash.

Required profile

• College degree or equivalent with at least two years of experience.
• Five years of business experience, including two years in airline or transportation.
• Previous supervisory or management experience in a service environment.
• Excellent written and oral communication and strong human‑relations skills.
• Valid driver’s license with a clean record and ability to travel.