Red Coat – Airport Customer Service Representative

About the role

Delta is looking for enthusiastic Red Coats to deliver a flawless and memorable travel experience for passengers. You will be the face of Delta’s hospitality, helping customers navigate the airport, use technology, and resolve any issues that arise.

Key responsibilities

• Greet passengers, assess their needs and guide them to the appropriate Delta services or technology solutions.
• Assist with ticketing, re‑issues, reservations and provide support during irregular operations.
• Communicate clearly with travelers, keeping them informed while ensuring a safe and efficient airport environment.

Required profile

• High school diploma or equivalent; at least 18 years old.
• Fluent in written and spoken English with strong listening and communication abilities.
• Ability to lift up to 70 lb, work rotating shifts (including evenings, weekends and holidays) and travel to the United States for training.

Required skills

• Basic computer proficiency.
• Customer‑service orientation and conflict‑resolution capability.